Travelers Publishes Its 2021 Sustainability Report


Travelers Publishes Its 2021 Sustainability Report

June 29, 2022 09:00 AM Eastern Daylight Time

HARTFORD, Conn.--(BUSINESS WIRE)--The Travelers Companies, Inc. (NYSE: TRV) today published its 2021 Sustainability Report, which outlines the company’s comprehensive strategy for creating shareholder value over time, as well as its ongoing environmental, social and governance (ESG) initiatives.

“Our long-term success is tied to our ability to execute in the marketplace while upholding the promise we made to be there for our customers, communities and employees,” said Yafit Cohn, Chief Sustainability Officer at Travelers. “This year’s sustainability report details that approach and highlights how our ESG initiatives are integrated throughout everything we do.”

The report provides an in-depth review of the 16 topics the company has identified as its key drivers of sustained value: Business Strategy & Competitive Advantages, Capital & Risk Management, Climate Strategy, Community, Customer Experience, Data Privacy & Cybersecurity, Disaster Preparedness & Response, Diversity & Inclusion, Eco-Efficient Operations, Ethics & Values, Governance Practices, Human Capital Management, Innovation, Investment Management, Public Policy and Safety & Health.

Highlights from the company’s 2021 report include:

Climate Strategy

  • Over the past three years, the company’s Global Renewable Energy Practice grew at a compound annual rate of 30%, with revenue up more than 120% since 2018.


  • Travelers and the Travelers Foundation have contributed more than $228 million to nonprofits over the past decade to support academic and career success, develop thriving neighborhoods and create culturally enriched communities.

Customer Experience

  • The company resolved more than 90% of property claims arising out of catastrophe events within 30 days. This result was achieved while responding to a historically high number of catastrophe events in 2021.

Diversity & Inclusion

  • In each of the last 10 years, Travelers has increased the percentage of people of color in its U.S. workforce while increasing the percentage of both women and people of color in U.S. management-level positions.

Eco-Efficient Operations

  • Over the past decade, the company reduced its Scope 1 and Scope 2 emissions by 60%, and in 2021, Travelers announced its commitment to become carbon neutral across its owned operations by 2030.

Human Capital Management

  • Continuing to focus on the health and wellness of its employees, Travelers introduced a new benefit – Caregiving Support from Wellthy – to help employees navigate challenges they may face as caregivers for children, aging family members or loved ones with special needs or who are chronically ill.

Investment Management

  • Many of the company’s investments enable environmental and social improvements, including water and sewer projects ($6 billion), K-12 education ($10.8 billion) and higher education ($5 billion). Travelers also owns nearly $2.4 billion in fixed income securities classified as “green bonds” by Bloomberg.

Public Policy

  • Throughout 2020 and 2021, the Travelers Institute hosted 45 virtual events to help consumers and business leaders navigate through uncertain times. The programs, which explored topics like cybersecurity, distracted driving and natural disasters, garnered nearly 100,000 views.

The company’s sustainability reporting is guided by multiple sustainability disclosure frameworks, as well as engagements with key stakeholders from both inside and outside the company. Travelers is a leader among domestic property casualty insurance companies in publishing reports responsive to the Sustainability Accounting Standards Board (SASB) standards for the insurance industry and the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD).

To learn more about Travelers’ sustainability efforts, visit

About Travelers
The Travelers Companies, Inc. (NYSE: TRV) is a leading provider of property casualty insurance for auto, home and business. A component of the Dow Jones Industrial Average, Travelers has approximately 30,000 employees and generated revenues of approximately $35 billion in 2021. For more information, visit


Courtney Garro, 860-277-8719

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